Data Protection

1. Data controller

The data controller for this website is Steph, owner of Heatherbank House Cleaning, based in Bolton. As data controller, Steph is responsible for deciding how and why your personal data is collected and used.

You can get in touch via the website: heatherbankhousecleaning.co.uk

2. What personal data we hold

We may collect and hold the following personal data when you contact us or book a service:

• Your name and contact details (email address and phone number)
• Your home address or property details relevant to your cleaning requirements
• Details of the services you have requested or booked
• Communications you send to us by phone, email, or contact form

We only collect information that is necessary to provide our service or respond to your enquiry.

3. Lawful basis for processing

We process your personal data on the following lawful bases:

• Contract — to arrange and carry out your cleaning booking
• Legitimate interests — to respond to enquiries and manage our business
• Legal obligation — to meet any applicable record-keeping requirements
• Consent — where you have agreed to us holding your information

4. How we store your data

Your data is stored securely and is only accessible to Steph as the sole owner and operator of the business. We take reasonable precautions to prevent unauthorised access, loss, or misuse of your personal information.

5. How long we keep your data

We retain your personal data only for as long as necessary. Enquiry data is typically held for up to 12 months. Data relating to active or past clients may be kept for up to 6 years in line with standard UK business and tax record-keeping requirements.

6. Sharing your data

We do not sell or share your personal data with third parties for marketing purposes. Your information will not be passed on to anyone outside of what is strictly necessary to provide your cleaning service.

7. Your rights

Under UK GDPR, you have the following rights:

• The right to access the personal data we hold about you
• The right to have inaccurate data corrected
• The right to have your data deleted (where applicable)
• The right to restrict or object to how we process your data
• The right to withdraw consent at any time

To exercise any of these rights, please get in touch and we will respond within one month.

8. Data Protection Complaints

If you have concerns about how we process your personal data, please contact us in the first instance using the details provided on this website.

We will acknowledge your complaint within 30 days and investigate the matter promptly.

We aim to provide a full response without undue delay.

If you remain dissatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113

Website: Information Commissioner’s Office (ICO)