Privacy & Cookie Policy

1. Who we are

Heatherbank House Cleaning is a professional domestic cleaning service based in Bolton, owned and operated by Steph. We provide house cleaning services to clients in and around the local area.

You can get in touch via the contact details on our website at heatherbankhousecleaning.co.uk.

2. What information we collect

We may collect personal information when you:

• Get in touch via our contact form, phone, or email
• Request a quote or book a cleaning service
• Visit the website (via cookies — see section 5)

This may include your name, email address, phone number, and details about your home or cleaning requirements.

3. How we use your information

We use your information to:

• Respond to your enquiries and provide quotes
• Arrange and manage your cleaning bookings
• Communicate with you about your service
• Improve our website and the service we offer

We will never sell, rent, or share your personal information with third parties for marketing purposes.

4. How long we keep your data

We keep your personal information only for as long as is necessary. Enquiry data is typically held for up to 12 months. Data relating to active or past clients may be kept for up to 6 years in line with standard UK business requirements.

5. Cookies

Cookies are small text files stored on your device when you visit a website. This website may use cookies to:

• Understand how visitors use the site (analytics)
• Remember your preferences
• Ensure the website functions correctly

You can control or delete cookies through your browser settings at any time. Disabling cookies may affect how parts of the website work. For more information about cookies, visit www.aboutcookies.org.

6. Third-party services

This website may use third-party tools such as Google Analytics to help us understand how the site is used. These services may set their own cookies and have their own privacy policies, which we encourage you to review.

7. Your rights

Under UK data protection law, you have the right to:

• Access the personal data we hold about you
• Request that we correct or delete your data
• Object to how we use your data
• Withdraw consent at any time

To exercise any of these rights, please get in touch using the contact details on our website.

8. Security

We take reasonable steps to keep your personal information secure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page with an updated date. Please check back periodically.